National Homelessness Advice Service

What we do

We aim to prevent homelessness and improve housing by giving FREE expert advice, training and support to professionals working at the front line.

We work with local councils, voluntary advice agencies and Citizens Advice Bureaux throughout England.

Please note: If you are a member of the public looking for housing advice, please go to Need Advice?

Find out more about what we do


a free telephone consultancy service for housing or homelessness queries, and a free specialist mortgage debt advice and casework service

About membership

find out who can join and how to apply - local authority housing services and Citizens Advice in England are automatically members


free expert training on a range of housing and homelessness topics

Housing Debt Casework

a specialist housing debt and welfare benefits advice service to help clients struggling to pay their housing costs

Public Advice leaflets

guides available to the public

Members Log In

NHAS Members Log In

Words from our members

To be given an option to contact/access the NHAS consultancy line up to 8pm in the evening is very good for us as we can obtain answers to any difficult housing queries that arise during our opening times which is also 8pm. Thank you.

Consultancy Line user

I just wanted to tell you that all my volunteers who went on the housing course, said it was really fantastic, and they’ve asked me emphatically to pass the information on. Citizens Advice Knowsley

Housing Foundation course feedback

I have found all members of the team to be extremely helpful and very thorough in their responses. All information has been provided by your team very promptly. All feedback from my clients regarding the service has been very good and all clients I have referred feel they have been listened to and understood and never judged.

Housing Debt Casework Referrer