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National Homeless Advice Service

Housing & Planning Act

The Housing and Planning Act gives tenants and local authorities new powers to take action against rogue landlords. Get up to speed with civil penalties and the expansion of rent repayment orders with our expert team of advisers via phone, email or webchat.

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Does your client have arrears on a loan secured on their home?

Get advice from the NHAS Housing Debt Casework team.

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Homelessness Reduction Act training

Local Authorities can get up to speed with the latest on the Homelessness Reduction Act through our face to face course. Click on the link to find out more:

HRA course information

Homelessness Reduction Act webinar

Our 'Introduction to the Homelessness Reduction Act' webinar provides an overview of key points in the Act. Email nhaswebinars@shelter.org.uk for available dates, or log in to download our webinar calendar.

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Chat online

Talk to a housing professional online using our Webchat, click on 'chat with us' to start talking to an adviser.

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Welcome to the National Homelessness Advice Service (NHAS) Website.

​We provide FREE expert advice, training and support to housing professionals working in local councils, voluntary advice agencies and local Citizens Advice in England.

If you are a member of the public seeking housing advice, please click here.

What we do.

Word from our members

NHAS is a real lifeline to some of our clients who we may be unable to help immediately. I really do value their service Housing Debt Casework referrer

I used the webchat service and was extremely impressed. The adviser who attended my chat was extremely helpful and informative, I will not hesitate to recommend and use this service again should I need to. Thank you again, brilliant service.Webchat user

Succinct, thorough and pertinent expert advice. Really brilliant. I couldn't find it in books. thanks so much - you've prevented someone becoming homeless.Housing Second Tier Service referrer

Astounding service-- strong and thoughtful advice delivered coherently by phone and later in email. So pleased something like this exists.Consultancy Line user

This is the first time I have done a webinar and was surprised at how easy it was to join in, information was clear and well delivered. Having 2 trainers worked well so did the quizzes. Slides are well written; they are easy to follow, concise, logical and will be a useful reference guide in the future.Webinar delegate

This was excellent training and I benefited from meeting other practitioners and learning how other areas work and what resources they have available.Face to face course delegate