The housing consultancy line is free to all NHAS members and our team of experienced housing specialists are available Monday to Friday, 9am to 6pm.
You can also chat to one of our advisers using our online webchat service. To start a chat with us click on the purple ‘Chat with us’ button at the top of the webpage. If the button says ‘Email us’ it means our advisers are currently busy, but you can send us an email and we will get back to you as soon as an agent is available.
Whether you contact us through the consultancy line or webchat service, we’ll support you to explore all practical options open to your client, and we will send you a confirmation of the advice we provide.
All NHAS Consultancy Line cases are kept anonymous and will only be identified by the case reference number. In order to maintain the anonymity of the cases, it is important to ensure that any documents you share with the Consultancy Line have the client’s details removed.
Within our consultancy team we also have specialist housing debt and welfare benefits advisers for local authorities, local Citizens Advice, public authorities and member advice agencies to help clients struggling to pay their housing costs.
We can support you to work through your client’s housing debt case.