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National Homeless Advice Service


The housing consultancy line is free to all NHAS members and our team of experienced housing specialists are available Monday to Friday, 9am to 6pm.


You can also chat to one of our advisers using our online webchat service. To start a chat with us click on the purple ‘Chat with us’ button at the top of the webpage. If the button says ‘Email us’ it means our advisers are currently busy, but you can send us an email and we will get back to you as soon as an agent is available.

A recent example of a typical webchat enquiry is from a member that wanted to find out how their client could get her joint assured housing association tenancy solely into her name following domestic violence from her former partner (the other joint tenant). The client had been told by her housing association that the only option would be for her to get the tenancy transferred through the courts.
Our adviser made sure that they had a full understanding of the situation before advising in detail about the options available e.g. assignment of the tenancy, check the housing associations allocations policy to see if they could grant her a new sole tenancy etc. Our adviser also made it clear to the member that the tenancy is in a precarious position currently as the clients’ former partner could serve a notice to quit to end the tenancy for all parties. This meant that our member could go through the options with her client and rule them out accordingly, plus seek family law advice if necessary.

Feedback: Very detailed and explicit advice. Truly professional in obtaining relevant information.

Whether you contact us through the consultancy line or webchat service, we’ll support you to explore all practical options open to your client, and we will send you a confirmation of the advice we provide.

Please note:

All NHAS Consultancy Line cases are kept anonymous and will only be identified by the case reference number. In order to maintain the anonymity of the cases, it is important to ensure that any documents you share with the Consultancy Line have the client’s details removed.

Housing debt advice

Within our consultancy team we also have specialist housing debt and welfare benefits advisers for local authorities, local Citizens Advice, public authorities and member advice agencies to help clients struggling to pay their housing costs.

We can support you to work through your client’s housing debt case.

Our Services

We deal with any housing related query, but detailed below are the most frequent:

  • Homelessness applications and prevention
  • Possession proceedings
  • Housing in relation to persons from abroad
  • Landlord and tenant issues
  • Rent and mortgage arrears
  • Security of tenure
  • Relationship breakdown
  • Disrepair