Member Sign-in

Exclusive service area for local authorities, bureaux and voluntary agencies.

Forgotten your username or password? e-mail us

National Homeless Advice Service

Who we are

Set up over 20 years ago, the NHAS is a partnership between Shelter and Citizens Advice, funded by the Department for Communities and Local Government. The overall aims of the project are to enable frontline providers to deliver good quality housing and homelessness advice, and support and facilitate the prevention of homelessness where possible.


Shelter helps over a million people a year struggling with bad housing or homelessness and we campaign to prevent it in the first place. We’re here so no-one has to fight bad housing or homelessness on their own.

Shelter was founded in 1966, during a time of public outcry about homelessness and bad housing in Britain.

Shelter provides free, confidential advice to people with all kinds of housing problems through our online housing information and our face to face local services. Our influential campaigns bring aspects of bad housing to the attention of the media and the public, who help us fight for solutions. As a leading expert on housing in Britain, we develop practical solutions to address the housing crisis.

We also work in conjunction with the housing sector to promote good practice, publish reports, and deliver training and resources for professionals.



Citizens Advice

Citizens Advice helps people find a way forward when problems hold them back. We give free, confidential advice that people need to understand their options and make the right decisions. We’ve been doing this

since 1939. Today we give advice online, on the phone, and through a network of 3,300 offices across the UK - all thanks to 22,000 committed volunteers. We also campaign on issues that make our clients lives harder, like payday loans.

We are one of the UK’s largest voluntary organisations, helping people to resolve nearly 5.5 million new problems every year. All local Citizens Advice offices in England, Wales and Northern Ireland are members of Citizens Advice, the national charity which sets standards for advice and equal opportunities and supports local Citizens Advice offices with an information system, training and other services.

Citizens Advice


The NHAS is funded by the Department for Communities and Local Government.